Terms & Conditions

Booking Online

You can have confidence that the Book Festival online ticket-buying system is fully secure. Tickets will be posted to you unless you are booking less than 7 days before the event. If this is the case you will are advised to collect your tickets from the Festival Box Office, ground floor of the County Buildings on arrival in Wigtown. Tickets which are not collected within 30 minutes of the first event will be taken to the door for collection there. Please bring the booking confirmation email which will be sent to you automatically once you have submitted your payment details.

Payment

We accept Visa / Delta / Maestro / Mastercard. Cheques should be made payable to Wigtown Festival Company. Bookings are subject to a £1 booking fee unless tickets are purchased by cash or cheque in person (this is applied to each transaction, not each ticket booked). Tickets cannot be exchanged nor money refunded. Where ticket demand is high for sold out events, we may offer a refund.

Events and Seating

Events are 1 hour long useless otherwise specified in the event listing. All our seating is unreserved (seats don't have numbers) and therefore you can sit anywhere you wish.

Latecomers

Please be considerate and arrive in good time for your event. Latecomers are hugely disruptive to audience members and authors and will not be admitted after the beginning of events. Refunds will not be given to latecomers. Please note that leaving an event early can also be disruptive to fellow audience members and authors.

Event Cancellation

In the unlikely event that a Festival event is cancelled, Wigtown Festival Company will contact you on the telephone number provided when booking, at the earliest time possible. For cancelled events, a full refund will be given for that event only.

Privacy Statement

Stena Line Wigtown Book Festival is committed to ensuring the privacy of its customers. This Privacy Policy explains how we use your personal information. This policy may change occasionally so please check this statement from time to time.

What information the Stena Line Wigtown Book Festival collects

We collect personal information from you through you creating an account with us by buying tickets to Book Festival events, subscription to our Spread the Word newsletter(s), competition entry and any other forms that you may complete, as well as any e-mails that you send us.

What the Stena Line Wigtown Book Festival does with your personal information

We use personal information that you give us to answer your enquiries and provide you with information you have requested. We also use this information to better understand website usage and audience attendance so we know what areas of our website and what activities and events customers prefer.

How is website data stored and used?

We may use your personal information to keep you informed about Stena Line Wigtown Book Festival and Wigtown Spring Festival events and activities and may contact you from time to time about these. If you have given us permission to do this, we may use your information to send you e-mail bulletins and other email alerts.

We will also use your information to process any transactions you make with us and for internal administration and analysis.

Childrens' Privacy

Many children are interested in information about the Stena Line Wigtown Book Festival, and their privacy is of the utmost importance to us. Any child under the age of 14 should always ask a parent or teacher for permission before making any type of online enquiry.

Who we share information with

We will not share any information we store about you with any third party.

Compliance with law

We will release personal information where we are required to by law or by the regulations and other rules (including auditing requirements) to which we are subject. We may also exchange information with other companies and organisations for fraud protection and credit risk reduction.

Your rights

You have the right to ask for a copy of the information held by us in our records. You also have the right to require us to correct any inaccuracies in your information.

Use of photographs

Each year we commission a photographer to take images of people at the Book Festival. Some of the resulting images are used on this website and in print to promote the Book Festival and its services. We take every measure to ensure the subjects of the photographs (or a parent/carer) grant permission for the image/s to be used by us to promote the Book Festival, at the time the photograph is taken. Should you believe that an image should not be used for any valid reason please contact us and we will remove it.

Consent

By disclosing your personal information to us by using this website or over the telephone, you consent to the collection, storage and processing of your personal information by Wigtown Festival Company in the manner set out in this Privacy Policy.

If you have any concerns about the information we hold about you, you can email us at mail@wigtownbookfestival.com.

Wigtown Book Festival - Scotland’s National Book Town Festival
25th September - 4th October 2009